Orders and pricing
Prices, taxes, delivery fees, inventory and estimated delivery are shown during checkout where available. An order is accepted only after successful confirmation. Obvious pricing or inventory errors may result in cancellation and refund.
Payments
Payments may be processed by a third-party payment provider. Zayrio generally receives transaction status and reference details rather than full card or banking credentials. Failed or pending payments may take time to reconcile with the provider.
Delivery
Delivery dates are estimates and may change because of location, carrier, weather, public events or other circumstances. Inspect packages promptly and retain packaging if an item is damaged, incorrect or incomplete.
Returns and replacements
Eligibility depends on product category, condition, seller terms and the return window shown with the order. Items should ordinarily be unused, complete and returned with original packaging and proof of purchase. Hygiene-sensitive, personalized, digital, perishable or final-sale products may be non-returnable unless defective or required by law.
Refunds
Approved refunds are sent to the original payment method where practical. Bank or payment-provider processing time is outside Zayrio's direct control. Shipping or convenience charges may be non-refundable unless the order was incorrect, damaged or otherwise covered by applicable law.
Cancellations
An order may be cancelled before dispatch when the order flow allows it. Once dispatched, the return process may apply instead. Zayrio or a seller may cancel an order for payment, inventory, address, fraud-prevention or legal reasons.
Support
For an order issue, use the order details or support option available in Zayrio and include the order reference, issue description and clear photos when relevant. Mandatory consumer protections continue to apply.